Help & Support

Below you'll find the answers to the most common questions about our service. Click on the question to see the answer.

If you can find the answer you are looking for, feel free to contact us.

How do I send a fax?

Simply send an email to <fax-number> Remember to include the country code and area code.

For example, to send a fax to 02 1234 5678, send your email to

Note that the country code comes first. For australian numbers, you can just use the area code, so to send to fax number above you can also send your email to

How do I receive a fax?

Faxes sent to your Fax2 number are emailed to you. Each email contains an image for each page of the fax you received.

Note that this is just the default behaviour - you can change the format of your received faxes in your settings.

You can also view faxes you have previously recieved by signing in and clicking the "faxes" link next to your Fax2 number.

Can I receive faxes in other formats?

Yes - you can have your received faxes emailed to you in PNG, TIFF or PDF format. To change this, follow these steps:

  1. Sign in to the members area
  2. Click the "settings" link next to your Fax2 number
  3. In the section labelled "Email received faxes in this format", select your desired format.
  4. Click "Save changes".
Who can send faxes to my Fax2 number?

Absolutely anyone that can send a fax, can send one to you, from anywhere in the world.

Who can I send faxes to?

You can send faxes to anyone with a fax number, anywhere in the world.

What happens if I send a fax and the number is busy, or it can't be sent for some other reason?

Fax2 will try 3 times to send your fax, waiting around 5 minutes between each attempt. If all 3 attempts fail, you will receive an email to let you know. You will not be charged for the unsuccessful fax.

Can I send multiple faxes at once?

No problem. Just send an email for each fax as you normally would, and let Fax2 take care of it. You can even address one email to multiple fax numbers, and the same fax will be sent to all of the fax numbers you specify.

Fax2 can send multiple faxes simultaneously. While the amount varies due to demand and capacity, most of the time you should be able to send at least 10 faxes at once. Any faxes that can't be sent immediately will be be queued automatically until there are lines available.

Can I receive multiple faxes at once?

Also no problem. While we don't guarantee that your customers will never get a busy signal, we strive to ensure it never happens.

My attachment doesn't look right when I fax it via the service.

While we endeavour to support as many kinds of document and all their variations as you might want to fax, certain technical and practical limitations prevent us from getting it right every time. For example, HTML is notoriously bad at looking identical in various browsers. For Microsoft Word documents and the like, font and page size issues can arise, and so on.

One document format that is particularly good for making sure your documents look just right is PDF. If your application can export files in PDF format, try sending that instead. If not, consider a PDF "printer" program like the free and Open Source PDF Creator.

How much does it cost? What plans are available?
What happens if I run out of credit?

If you run out of credit, you will no longer be able to send faxes and you must top up your credit to continue sending faxes.

However, if you still have some free received pages left and you have only run out of credit from sending faxes, then you can still receive faxes.

If you also run out of free received pages, then you will also no longer be able to receive faxes until you top up your credit.

Can I port my existing fax number?
Can I have more than one fax number?

Yes - contact us to add one or more extra fax numbers to your service.

How do I send a bulk fax?

Sending a bulk fax is done in the same way as sending a single fax via the web site, with the difference that instead of typing a fax number to send to, you upload a fax list file.

The fax list file needs to be in CSV ("Comma Separated Values) format. The first row must contain the names of the columns in the file, and there must be at least one column labelled "Number", that contains the numbers to be faxed.

The numbers should contain only digits. Common punctuation is allowed, and removed from each number. Each number must contain the full country code and any area code, as for sending to a single number. The + sign at the front is optional. For Australian numbers only the area code is necessary.

When faxing is complete, a report will be emailled to your configured email address, containing the result of faxing each number. This report will also be in CSV format.

If your fax list contains a column labelled "name" this will be kept and added alongside the corresponding number in the report. You can use this to identify each number.

Any columns in the fax list not labelled "Name" or "Number" are ignored.